Membership FAQs

Please find our most common inquiries below. For all other membership questions and inquiries please call the Membership Department at 520-881-4753 or email us at [email protected].

Q: How do I reserve my free member tickets online?
A:

– To reserve your free member tickets, you will need to register an account on our website by filling out the info at this link if you have not done so already. If you receive an error saying that your email is already associated with an account then please try logging in or recovering your password instead. Haven’t signed up as a member yet? You can read more about Zoo membership and purchase here!

– Once you have created an account, it should automatically link to your membership record in our database. Occasionally this does not happen if the info you provided does not match what we have on file (nickname, different phone number etc).

– You can then visit any ticketing link or event registration page and make sure you are signed in (email address displaying in the upper right hand corner). The option to sign in will only appear on one of these page types, not anywhere else on the website.

– Once you add admission to your cart, you should see the tickets discount to $0 cost. If you are logged in and admission is in your cart but it is not discounting, please contact us as it is possible your website account did not link properly to your membership.

– Once you complete the checkout process you will get an email with a link to your barcoded tickets. You may print these out and bring them with you or you can show them on your phone when you visit.

– Currently available dates for reservations can be viewed here.