Please find our most common inquiries below. For all other membership questions and inquiries please call the Membership Department at 520-881-4753 or email us at [email protected].
Q: How do I reserve my free member tickets online?
– To reserve your free member tickets, you will need to register an account on our website by filling out the info at this link if you have not done so already. If you receive an error saying that your email is already associated with an account then please try logging in or recovering your password instead. Haven’t signed up as a member yet? You can read more about Zoo membership and purchase here!
– Once you have created an account, it should automatically link to your membership record in our database. Occasionally this does not happen if the info you provided does not match what we have on file (nickname, different phone number etc).
– You can then visit any ticketing link or event registration page and make sure you are signed in (email address displaying in the upper right hand corner). The option to sign in will only appear on one of these page types, not anywhere else on the website.
– Once you add admission to your cart, you should see the tickets discount to $0 cost. If you are logged in and admission is in your cart but it is not discounting, please contact us as it is possible your website account did not link properly to your membership.
– Once you complete the checkout process you will get an email with a link to your barcoded tickets. You may print these out and bring them with you or you can show them on your phone when you visit.
– Currently available dates for reservations can be viewed here.
How do I join the Zoo?
How long will it take to receive my membership cards? Can I visit before I get my cards?
You can become a member right away! Join online or call the Membership Department Monday-Friday from 8:30 a.m. to 4:00 p.m. at 520-881-4753.
I joined online and followed the above instructions to reserve tickets but my discount is not applying?
It takes approximately two to three weeks to receive your cards in the mail. Materials will be sent to the primary address provided. Yes, you can visit before you get your cards, just make an account on our website as outlined below! Please note that if you just purchased online in the last 24-48 hours, your membership may not be active in our system yet. If you create an account as outlined below and are not seeing your member discount apply, please email [email protected] and we will assist you.
How long will my membership last?
Online membership sign ups and renewals are hand processed by our Membership Department staff and typically take 2-3 business days to be updated in our system. If you just joined or renewed but need to have your membership processed more quickly, please email us at [email protected] and we will assist you. Business hours are Monday through Friday from 8:30 am to 4 pm.
Why do I have to show a photo I.D. when I use my card to enter the Zoo?
Memberships are available for one full year or three years depending on the option selected, so you can visit year-round! Please note that the Zoo is closed Thanksgiving Day and Christmas Day. Rarely, the Zoo will close for weather or other unforeseen circumstances. Unscheduled closures will be announced as early as possible on Facebook and the Zoo’s website.
Must I accompany my guests?
As a nonprofit organization, we rely heavily on membership and attendance for support. To prevent misuse of your membership card and to protect you if your card is stolen, we ask that you show a photo I.D. We appreciate your understanding.
Can my child care provider or relative use my membership to bring my child to the Zoo?
Yes. At least one named member must accompany any guests when using membership guest passes.
Can my children come alone to the Zoo with my membership cards?
At least one named adult member must be present to accompany any child for all memberships. Child care providers or relatives may be one of the two named adults or they can be added as an third named adult on the membership for $20/year. If a named adult is not present, children or guests will be required to pay regular admission. Remember, photo ID is required to enter the Zoo.
Can I include my grandchildren on my membership?
For the safety of your child, a named adult must accompany any children on the membership. If an older child (at least 18 years old) will be bringing a younger sibling, the older child must be added as an additional named adult on the membership for $20/year. If a named adult is not present, children will be required to pay regular admission.
My membership card has been lost/stolen. Can I request a new card?
Yes. For Family memberships and above, up to four children under the age of 18 may be included.
Can I use my Reid Park Zoo membership at other zoos and aquariums?
Yes, there is a $5 fee to replace lost or stolen cards. Please call 520-881-4753 to order your replacement card or simply order a card at the front gate during your next visit to the Zoo.
Can I apply the cost of my general admission tickets towards a membership?
Yes. The Zoo participates in a reciprocal program with zoos and aquariums across the country that entitles Reid Park Zoo members to discounted admission. We recommend you contact the zoo or aquarium prior to your visit to confirm their policies.
Can I purchase a membership as a gift?
Yes, but you must purchase your membership within seven days of your visit. Please note that some exceptions do apply. Please call for more details.
Are business or group memberships available?
Yes. Call the Membership Department Monday-Friday from 8:30 a.m. to 4:00 p.m. at 520-881-4753 and someone can assist you. Gift certificates are also available for Zoo memberships and we offer advance tickets for admission and events.
Can my membership be used when I visit with a group?
I am moving or no longer want my membership. Can I get a refund?
Reid Park Zoological Society is pleased to offer a Social Service membership program for nonprofits and multiple options for local businesses. To apply for the Social Service program, click here. You can learn more about corporate memberships and discount options here.
I purchased my membership a few months ago and haven’t used it. Can I get an extension for the time it wasn’t used?
Unfortunately, all membership sales are nonrefundable. Membership sales directly support Reid Park Zoo’s operation and conservation work. However, check with the local zoo in your new area for reciprocal zoo benefits for the remainder of your Reid Park Zoo Membership.
I did not visit due to the COVID-19 pandemic and the Zoo was closed for several months in 2020, can I get an extension for the time my membership wasn’t used?
While we wish members could visit all the time, we cannot assign credit for time the membership was not used. Even if you have lost or not yet received your cards, you are always able to visit the Zoo with a photo ID.
How do I update my contact information?
All memberships that were active at the time of our closure in March of 2020 were automatically credited 5 additional months upon our reopening in August 2020.
Is there a military discount?
Please send an email to [email protected] with your full name, membership ID number and new contact information or call the Membership Department Monday-Friday from 8:30 a.m. to 4:30 p.m. at 520-881-4753 and someone can assist you.
I received Admit One tickets with my membership, can I give the Admit One tickets away or do I have to be with the individual?
Yes. Active or retired military (must show ID) will receive 20% off the base price of any one-year membership level. Military discount cannot be combined with any other discounts or promotions, including renewal discounts or 3 Year membership discounts. Call the Membership Department Monday-Friday from 8:30 a.m. to 4:00 p.m. at 520-881-4753 or join at the front gate at your next visit to the Zoo.
Yes, with the purchase of every membership you will receive two Admit One tickets that can be given to anyone and you do not have to be accompany them.