Membership FAQs

Please find our most common inquiries below. For all other membership questions and inquiries please call the Membership Department at 520-881-4753 or email us at [email protected].

  • How do I become a member?
    •  You can become a member right away! Join online, join at our front gate when you visit, or call the Membership Department Monday-Friday from 8:30 a.m. to 4:00 p.m. at 520-881-4753.
  • How long will it take to receive my membership cards? Can I visit before I get my cards?
    • It takes approximately 10-14 business days to receive your cards in the mail. Materials will be sent to the primary address provided. Yes, you can visit before they arrive! Just bring a copy of your purchase receipt and a picture ID with you to our front gate and our cashiers will be able to assist you.
  • How long will my membership last?
    •  Memberships are available for one full year or three years depending on the option selected, so you can visit year-round! Please note that the Zoo is closed Thanksgiving Day and Christmas Day. Rarely, the Zoo will close for weather or other unforeseen circumstances. Unscheduled closures will be announced as early as possible on Facebook and the Zoo’s website.
  • Why do I have to show photo ID with my membership card?
    •  As a nonprofit organization, we rely heavily on membership and attendance for support. To prevent misuse of your membership card and to protect you if your card is stolen, we ask that you show a photo I.D. We appreciate your understanding.
  • What are the ‘flexible guest’ passes and how do they work?
    •  Flexible guest passes are included with our Gold membership (includes 4) or can be added onto any membership for $15 per guest pass. Each guest pass allows you to bring a guest (adult or child) with you each and every visit! Guests can be a different person each time and must always be accompanied by one of the named, card-holding adults on the membership. We do not issue membership cards for guest passes but they are reflected on your account when a cashier scans your membership card.
  • Must I accompany my guests?
    • Yes. At least one named member must accompany any guests when using membership guest passes.
  • Can my child care provider or relative use my membership to bring my child to the Zoo?
    • At least one named adult member must be present to accompany any child for all memberships. Child care providers or relatives may be one of the two named adults or they can be added as an third named adult on the membership for $20/year. If a named adult is not present, children or guests will be required to pay regular admission. Remember, photo ID is required to enter the Zoo and membership cards are non-transferable.
  • Can my children come alone to the Zoo with my membership card?
    • For the safety of your child, a named adult must accompany any children on the membership. If an older child (at least 18 years old) will be bringing a younger sibling, the older child must be added as an additional named adult on the membership for $20/year. If a named adult is not present, children will be required to pay regular admission.
  • Can I include my grandchildren on my membership?
    • Yes. For Family memberships and above, up to four children under the age of 18 may be brought with a named adult each visit.
  • Is there a military discount?
    • Yes. Active or retired military (must show ID) will receive 20% off the base price of any one-year membership level. Military discount cannot be combined with any other discounts or promotions, including renewal discounts or 3 Year membership discounts and add-ons cannot be discounted. Join at the front gate at your next visit to the Zoo and remember to bring your military ID or card denoting veteran status!
  • My membership card has been lost/stolen. Can I request a new card?
    • Yes, there is a $5 fee to replace lost or stolen cards. Please call 520-881-4753 to order your replacement card or simply order a card at the front gate during your next visit to the Zoo.
  • Can I use my RPZ membership at other zoos or aquariums?
    • Yes. The Zoo participates in a reciprocal program with zoos and aquariums across the country that entitles Reid Park Zoo members to discounted admission. We recommend you contact the zoo or aquarium prior to your visit to confirm their policies. Please visit this link to see a list of currently participating organizations.
  • How do I receive my member discount on event tickets when purchasing online?
    • To obtain your member discount on special event tickets through our website or to register for member-only events online, you will need to create an account on our website by filling out the info at this link if you have not done so already. If you receive an error saying that your email is already associated with an account then please try logging in or recovering your password instead. Haven’t signed up as a member yet? You can read more about Zoo membership and purchase here!
    • Once you have created an account, it should automatically link to your membership record in our database. Occasionally this does not happen if the info you provided does not match what we have on file (nickname, different phone number etc).
    • You can then visit any event ticketing or registration page and make sure you are signed in (email address displaying in the upper right hand corner). The option to sign in will only appear on one of these page types, not anywhere else on the website.
    •  Once the appropriate event tickets have been added to your cart, you should see the member discount apply based on member pricing for that event.
    •  Once you complete the checkout process you may get an email containing a link to your barcoded tickets. Some events are rostered events and will not have tickets sent to you. In this case your name should be included on the event attendee list and you will be able to check in when you arrive.
  • Can I apply the cost of my general admission tickets towards a membership?
    • Yes, but you must purchase your membership within seven days of your visit. Please note that some exceptions do apply. Admission can be applied towards your purchase at our front gate or over the phone. Please call or visit for more details.
  • Can I purchase a membership as a gift?
    • You can purchase a gift membership online here. Please check the ‘is this a gift?’ box to provide recipient info. Memberships purchased online begin immediately. To purchase a membership gift certificate which can be redeemed at a later date please stop by the Zoo’s front gate or call our Membership Department Monday-Friday at 520-881-4753
  • Are business or group memberships available?
    • Reid Park Zoological Society is pleased to offer a Social Service membership program for nonprofits and multiple options for local businesses. To apply for the Social Service program, click here. You can learn more about corporate memberships and discount options here.
  • I am moving or no longer want my membership. Can I get a refund?
    • Unfortunately, all membership sales are nonrefundable. Membership sales directly support Reid Park Zoo’s operation and conservation work. However, check with the local zoo in your new area for reciprocal zoo benefits for the remainder of your Reid Park Zoo Membership.
  • I purchase my membership a while back and didn’t use it. Can I get an extension for the time it wasn’t used?
    • While we wish members could visit all the time, we cannot assign credit for time the membership was not used. Even if you have lost or not yet received your cards, you are always able to visit the Zoo with a photo ID.
  • I did not visit due to the COVID-19 Pandemic and the Zoo was closed for 5 months in 2020 – can I get an extension on my membership?
    • All memberships that were active at the time of our closure in March of 2020 were automatically credited 5 additional months upon our reopening in August 2020.
  • How do I update my contact info?
    • Please send an email to [email protected] with your full name, membership ID number and new contact information or call the Membership Department Monday-Friday from 8:30 a.m. to 4:00 p.m. at 520-881-4753 and someone can assist you.
  • I received some admit one coupons with my membership can I give them away or do I have to accompany the individual?
    • Yes, with the purchase of every membership you will receive two Admit One tickets that can be given to anyone and you do not have to accompany them.
  • I lost or discarded my coupon card – can I get a replacement?
    • Unfortunately only one coupon card can be sent out per membership sign up/renewal. Please make sure to keep your coupons in a safe place and to use them before their expiration date!